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Napoleon 3 Piece Toolset (70053) Overview
Napoleon's 3 Piece Toolset is made from cast stainless steel with comfortable soft-touch handles for a non-slip grip. The extra-long spatula is perfect for steaks and other large food with its bladed tip and serrated edge. The easy-lock stainless steel tongs are always ready for action, their comfortable grip making it easy to hold and move your grilled delicacies. Don't forget to splash on the sauce with the silicone basting brush. Be the boss of your grill with this 3 Piece Toolset.
- Toolset features soft-touch handles for a comfortable non-slip grip
- Heat resistant silicone basting brush
- Spatula features serrated edge for bladed tip
- Easy-locking tongs
- Extra long spatula head perfect for steaks and other large foods
Napoleon is proud to be recognized as one of North America's largest privately owned manufacturer fireplaces, grills, gas furnaces, outdoor living products, and a complete line of heating and cooling equipment. Napoleon is dedicated to providing quality, home comfort products for over 40 years and counting.
Our grills stand apart with advanced BBQ grilling features, engineered performance, & masterful design. Whether you call it a Barbecue, BBQ, or Grill, one thing is for sure, Napoleon Grills stand apart from the crowd. Built to last with premium steel that boasts excellent corrosion resistance and construction.
Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must have an approved Return Merchandise Authorization (RMA) from Flamefrills before returning any product.
Products with original packaging must be returned in new and unopened condition to receive a refund. If an item is returned to us that has been used or is no longer in new or unopened condition, Flamefrills reserves the right to exclude such an item from a refund, or charge a 20% restocking fee, based on the condition of the item at the time we receive it. Any items received that are damaged or broken will not be refunded, unless the customer initially received the item broken or damaged. Orders returned outside the 30-day window will be issued store credit in lieu of a direct refund.
START A RETURN
If you are a registered customer, you can find the RMA form by logging into your account and choosing the RMA option in your dashboard.
For customers without an account, please contact customer service at +1 (307) 240-8735 or firstname.lastname@example.org
We will issue you an RMA number and send an RMA packing slip for you to fill out and include with your returned item. If an item is returned to us without the proper RMA packing slip, your return cannot be processed until you complete and send it in.
Please make sure to package any returns well and document the condition of the item prior to returning it. Customers are encouraged to use a mail service that offers insurance on the item in case of damage during transit. Flamefrills will not be responsible for items damaged during return shipping. Shipping charges will not be refunded unless the product is being returned due to an error on our end (wrong product sent, incorrectly recommended product, product damaged in transit).
INCORRECT OR DAMAGED ITEMS
Customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to email@example.com. (Incorrect items are defined as items that differ from what was ordered or items that were incorrectly recommended by Flamefrills.) Upon verification, Flamefrills will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. Once the items are received, Flamefrills will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Flamefrills within the 30-day return window.
SPECIAL ORDER ITEM RETURNS
Online orders placed for items marked as "Special Order" cannot be returned for a refund. Returns for Special Order items will be accepted only within the standard 30 day return window, and store credit will be given for any special order items returned within those 30 days. After 30 days, no Special Order returns can be accepted.
For Online orders requesting cancellation, if an order is canceled before it has ship no additional charges will be applied. If an order is canceled the same day that is has shipped, then a routing fee will be applied. Parcels will be $10.00 and LTL shipments $100.00. If an order is canceled the day after it has shipped until delivered, then a routing fee of $20.00 for parcels and $200.00 for LTL orders.
For special order items, a restocking fee of 20% may be added on top of the already mentioned charges for cancelling an order.
To request a cancellation or if you have any questions on the status of your order, please contact customer service at (307) 240-8735
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